In the last recent 2 years I have conducted about 30 transactions with Lazada Thailand with no problems whatsoever and 4 transactions with Lazada Philippines. I have not received a single item out of 4 orders with Lazada Philippines. It would take way to long here to go into details of all 4 orders. So here only the last recent incurrences (while the mess was straight out the same with all 4 orders)
Ordered on February 18th 2 dolls for my kids. Estimated delivery between February 28th and March 2nd. Here the endings of the chat transcript from March 3rd where I complained that the order had not arrived
Ma. Gianelli: You may expect a delivery not later than 03/08/2018
Visitor: good enough for me. Tnx
Email from Mark- Customer Service, after a very intense Chat from March 7th
We hope that you are having a good day!
Kindly anticipate the delivery of your item under the order number 384689813 with the new lead time which is on or before March 8, 2018. Rest assured that the delivery will push through on the mentioned date
Email March 12th
Sorry, your order #384689813 has been canceled because of one of the following reasons:
Our couriers tried to contact you for confirmation of delivery of the order but were not able to reach you. THE DELIVERY ADDRESS WAS A HOTEL WITH 24/7 RECEPTION SERVICE
You were not able to pick-up your order at the SM Collection Point for five (5) days. - NO SUCH AS THIS IN PUERTO GALERA AND NO MESSAGE WHATSOEVER
Your delivery was canceled at your request - I DID NOT CANCEL ANYTHING
THIS WAS ONLY 1 OUT OF 4 ORDERS….In my country the consumer protection would shut some incompetent and unprofessional outfit like this down in a heart beat, but here in the Philippines this company takes advantage of the loose regulatory control on the back of their customers. Liars and Cheaters
Product or Service Mentioned: Lazada Philippines Shipping Service.
Reason of review: Poor customer service.
Preferred solution: Deliver product or service ordered.
I didn't like: Not taking responsibility for their suppliers frauds etc.