Every heard of the clichÃ© "˜Customers are always right'? Well, not all companies put this to practice. It is very rare these days to come across customer service that responds fast to grievances or concerns. More often, we get pushed aside when they think that there are more important things than what we're "˜whining' about. With online sites being so popular now, more people turn to online buying making it nearly impossible to deal with each complaint right away. Not a lot of companies take into consideration their customers' mishaps anymore that they overlook the fact that they are thought of as a distributor that aims to serve. That's why I was always skeptical buying online. So with this in mind, you can just imagine how surprised I was that my complaint from two days ago was given attention immediately.
I bought a Vivacor 4-piece Cookware Set for my mom who just recently moved to a new place. I got a 10% off Lazada voucher from a friend and thought it would be smarter to claim the discount rather than buy at Abenson or SM at regular price. I wasn't so familiar then with Lazada but I tried my luck after reading a bunch of positive reviews regarding the site. I registered then browsed their Home appliences catalogue. I placed my order (upon seeing the Vivacor set) where below my estimated delivery date was a voucher widget that I had an option to fill out. I filled it out then proceeded to check out. When I saw my final order amount, I noticed that my item was still the same price as the original. I panicked because I already allotted the money I could save to some of my small errand expenses. I just didn't want to put to waste the chance of getting the cookware set for a cheaper price especially that the expiration was at the end of this month. I was hesitant to call because regardless of the office hours they placed on top of their site, I knew it was already late and I personally also don't like being bothered around that time. I called up the customer service line at around eleven pm and surprisingly, it did not take long before someone from the other line answered. I relayed my concern and the man was pleasantly very entertaining. He asked for my personal details and made the minor changes to my order. It was a sigh of relief when he said that everything had been corrected. He apologized for the inconvenience and further assisted me with my other questions regarding the payment method. It was funny because after the phone call, I found out that literally everything I asked was viewable on their site. I realized then how charming and patient he was with me.
I always find it amusing when companies especially something as big as Lazada find time to assist each of their clients. I have to hand it to their customer service department for being able to quickly modify my concerns. Usually, I would have to wait on the phone and suck up long and annoying company jingles before the agent is able to completely provide me with the kind of assistance I need. Haha.