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I ordered an item and it says there original Samsung phone but when it came, it's a Vietnam copy or imitation phone. I am so disappointed. Now I am filing for return but it's not proceeding on the app

User's recommendation: Lazada has poor customer service in cases of return.

Monetary Loss: $60.

Preferred solution: Full refund.

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Hi Asusena, sorry for the inconvenience this has caused you, upon checking your concern was already coordinated with our concerned department under your ticket number 205000****267761. No worries, you will be notified once concrete feedback will be available.

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