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I ordered samsung tv with the store name abenson first i made a payment thru the credit card and after that there someone who called then he said that they 'wont accept credit card payment they send me a QR code thru 7eleven to pay a cash and we made as his advice..i dont know but i cancelled my order then made another transact as COD.

Preferred solution: Full refund.

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Hi, Ma'am/Sir. We understand your disappointments and we appreciate that you reached out to us.

However, we regret to inform you that we will not be able to grant you a refund since you transacted outside of Lazada. When paying through Cash on Delivery, we have a reminder for our customers on the checkout page that full payment is done only directly to the courier and that no partial payments are required. For this reason, we cannot process any refund. Cybercrime Division Taft Avenue, Manila Tel: (632)523-8231 to 38 local 3454, 3455 Email: Philippine National Police PNP-ACG Operations Center Camp Crame, Quezon City Tel: (632)414-1560 Fax: (632)414-2199 Email: DOJ Office of Cybercrime Padre Faura Street, Ermita, Manila Tel: (632)521-8345 and (632)524-2230 Email: For more questions and updates, you may reach us via our Contact Us page at

You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 9am-6pm Mondays-Fridays. Regards!

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