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There's an unauthorized transaction using my card. Please help me.

Please cancel the transaction. Please please please

Monetary Loss: $15000.

Preferred solution: cancelling of transaction.

Lazada Philippines Cons: Customers service unattended.

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Hi Lendon, as much as we wanted to track the unauthorized transaction to your account, we are unable to do so since we do not have access to your credit card account. May we suggest coordinating this matter with your issuing bank to temporarily block your account until further action has been given.

It is good to know that you have been advised that you may file a dispute for the unauthorized transaction and already requested to block your account. May we also suggest coordinating this matter with your issuing bank, personally. Rest assured, the bank will conduct further investigation and they will be the ones who will settle everything for you. For more questions and updates, you may reach us via our Contact Us page at

You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!

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