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Update by user Feb 11, 2021

Hello. Apparently, I have not receive any update from Lazada on what action they have initiated towards the seller. This case is not yet settled.

Update by user Jan 10, 2021

The seller continued to give uncertain promises but no action have been done so far.

Original review posted by user Jan 10, 2021

Good day! My name is Randy Chua and I just want to air my complaints about this seller, Lomvum Philippines, who sells industrial tools and machineries.

Last March 3, 2020, I bought a portable welding machine from this store and after 3 to 4 times in used, it broke down.

Since the unit is under warranty, I coordinated with the store to seek assistance for repairing the unit. After agreeing with the seller, I send the unit back to them for service.

After several weeks, I started to follow-up on when it could be fixed so I can use the unit again. However, after 5 months of follow-ups and until this date, the unit is still unfixed and the seller is not giving definite answer on to when the unit could be fixed.

Attached is the exchange of our communications to support my complains.

I hope you can help me to push this seller to fix the unit and send it back to me as soon as possible or if not, to replace a new unit or refund the amount that Ive paid for the welding machine.

Thanks,

Randy Chua

Monetary Loss: $3000.

Preferred solution: Full refund.

Location: Mandaue City, Central Visayas

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#2034226

I think this site does not help. You still have to coordinate directly with Lazada just what I did and eventually, I got refunded.

#1975944

Hello Lazada, update lang po. I tried contacting again the seller pero talagang walang balak na masettle sa kasong ito.

Di ko ma-attach ung screenshots ng chat namin at kinopy paste ko na lang. Salamat. Start quote: Hello po, 2 weeks na naman lumipas ano ng nangyari? nakakawalang galang na po kayo sa ginagawa nyo.

Read Please do not provide your personal data, communicate or make payment outside of Lazada's official website/app. Hi! Thank you for reaching out! We will get back to you as soon as possible.

Thank you and stay safe! wala parin po sir pasensya na po bakit di nyo palitan ng bagong unit.

bagong2 pa ung unit na ibinalik ko at nasira na. Read 23/01 18:27 wala po kaming replacement po pasensya na po

#1971901

Hi RANDY C, we understand your disappointments and we appreciate that you reached out to us. For us to settle this matter the soonest, may we know the order number that is associated with your concern?

For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.

You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!

#1972955
@lazadaph

Hi Lazada, thanks for responding to my concerns. The order # is 289859****84487.

I have no choice but to seek help from you because it's been more than 5 months on waiting and the seller can't give any positive response on when the item is going to be fixed.

I believed though your help this could be resolved very soon. Thank you and looking forward for the quick resolution of this matter.

#1999878
@lazadaph

Hi lazadaph, do you have any updates about this case? TIA

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