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Update by user Feb 11, 2021
Hello. Apparently, I have not receive any update from Lazada on what action they have initiated towards the seller. This case is not yet settled.
Update by user Jan 10, 2021
The seller continued to give uncertain promises but no action have been done so far.
Original review posted by user Jan 10, 2021
Good day! My name is Randy Chua and I just want to air my complaints about this seller, Lomvum Philippines, who sells industrial tools and machineries.
Last March 3, 2020, I bought a portable welding machine from this store and after 3 to 4 times in used, it broke down.
Since the unit is under warranty, I coordinated with the store to seek assistance for repairing the unit. After agreeing with the seller, I send the unit back to them for service.
After several weeks, I started to follow-up on when it could be fixed so I can use the unit again. However, after 5 months of follow-ups and until this date, the unit is still unfixed and the seller is not giving definite answer on to when the unit could be fixed.
Attached is the exchange of our communications to support my complains.
I hope you can help me to push this seller to fix the unit and send it back to me as soon as possible or if not, to replace a new unit or refund the amount that Ive paid for the welding machine.
Monetary Loss: $3000.
Preferred solution: Full refund.
Location: Mandaue City, Central Visayas