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1.4

I ordered a pack of safety eyes to put on my handmade Christmas gifts. I ordered it early since it was coming from overseas and I wanted to give it enough time to get here.

It was meant to come November 6 at the latest. It shows that it was cleared by customs but it was never delivered. I tried talking to customer service twice but both times I was just given empty promises that it would taken care of. Escalation does nothing at all.

They wonโ€™t issue me a refund despite me successfully paying full price and not receiving my item.

If they wonโ€™t do anything about it, Iโ€™d really rather escalate it myself to the proper authorities. Theyโ€™re stealing my money, arenโ€™t they?

Location: Pasig, Manila

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lazadaph

Hi PissedConsumer1732234, we do apologize for the inconvenience this has caused you. However, this was already escalated to our Logistics partner.

We will update you once we received any feedback from our relevant partner. Thank you!

lazadaph

Hi PissedConsumer1732234, we understand your disappointments and we appreciate that you reached out to us. We already made a follow up regarding your concern to our Logistic team and rest assured that we will give you an update once we get feedback from them.

For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.

You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards

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