Lazada Philippines - Useless warranty!

349 of 1257 Lazada Philippines reviews

So, I had this problem.. My phone's camera says" Cannot open camera".

Then, I contacted Lazada for the warranty. In the first photo, you can clearly see the Subject of the Email is "Warranty". In the 3rd photo, sila pa mismo ang nagsabi na e-indicate ko daw po is "for availing warranty".

In the 4th photo, nag tanong pa ako kung e-fifill in ko pa yung number of days return at saka yung details of return, nag reply sila na "You dont need too, since it is for availing warranty". Eto na, April 11 ng hapon, dumating yung item ko na nangaling na sa kanila, I was hoping that it was already fixed.. But then, the camera is still cannot open. I emailed them right away for them to know na hindi pa ayus. Naki pag coordinate ako sa Service Center ng Torque, Sabi niya, "Bali kasi ma’am nang yari po kasi jan nireturn nila ulit yung unit nyo po kasi akala nila for replacement since lagpas napo sila ng 7 day replacement.

Kaya binalik po ulit nila pero now tatawagan kopo si lazada.."

E, clearly stated naman sa subject ng email ko kay Lazada na WARRANTY. Hindi for replacement. 6th picture, I will be the one na daw po ang mag coordinate sa Service Center ng Torque, e ka ko walang Service Center ng Torque dito sa Iligan City. Ano? Dummy lang yung "Warranty", hindi marunong mag basa ng Return Form na may nakalagay na "FOR AVAILING WARRANTY" na sila na mismo ang nag advice na lagyan ko daw!

This review is a subjective opinion of a user.
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More Review Details

  • What I liked
      No items
  • What I disliked
    • Slow delivery

Reason of review:
Poor customer service
Preferred solution:
Let the company propose a solution
Monetary loss:
Product or service
Torque Droidz Swivel
Review category
Auctions and Internet Stores
review #828809

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349 of 1257 Lazada Philippines reviews

Apr 15, 2016 #1144951

Pasensya na po sa nangyari, Sir/Madam. Hindi po dapat ganto ang nangyari. Pwede po bang makuha ang Order number for this concern para ma-escalate po namin? Or better yet, pwede po kayong mag-email sa amin via, tumawag sa CS hotline number namin sa 02-7958900 for further assistance o maki-live chat sa amin twing Lunes hanggang Biyernes from 9am - 6pm para masagot ang inyong inquiries/issues using the same link. Good day!

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