Not resolved

So, I had this problem.. My phone's camera says" Cannot open camera".

Then, I contacted Lazada for the warranty. In the first photo, you can clearly see the Subject of the Email is "Warranty". In the 3rd photo, sila pa mismo ang nagsabi na e-indicate ko daw po is "for availing warranty".

In the 4th photo, nag tanong pa ako kung e-fifill in ko pa yung number of days return at saka yung details of return, nag reply sila na "You dont need too, since it is for availing warranty". Eto na, April 11 ng hapon, dumating yung item ko na nangaling na sa kanila, I was hoping that it was already fixed.. But then, the camera is still cannot open. I emailed them right away for them to know na hindi pa ayus. Naki pag coordinate ako sa Service Center ng Torque, Sabi niya, "Bali kasi ma’am nang yari po kasi jan nireturn nila ulit yung unit nyo po kasi akala nila for replacement since lagpas napo sila ng 7 day replacement.

Kaya binalik po ulit nila pero now tatawagan kopo si lazada.."

E, clearly stated naman sa subject ng email ko kay Lazada na WARRANTY. Hindi for replacement. 6th picture, I will be the one na daw po ang mag coordinate sa Service Center ng Torque, e ka ko walang Service Center ng Torque dito sa Iligan City. Ano? Dummy lang yung "Warranty", hindi marunong mag basa ng Return Form na may nakalagay na "FOR AVAILING WARRANTY" na sila na mismo ang nag advice na lagyan ko daw!

Review about: Torque Droidz Swivel.

I didn't like: Slow delivery.

Review #828809 is a subjective opinion of a user.

Reason of Review / Monetary Loss Poor customer service / $2
Preferred solution Let the company propose a solution

Had an Experience with Lazada Philippines?

Submit review


Comment as anonymous or
Terms of Service
Post Comment
Pasensya na po sa nangyari, Sir/Madam. Hindi po dapat ganto ang nangyari. Pwede po bang makuha ang Order number for this concern para ma-escalate po namin? Or better yet, pwede po kayong mag-email sa amin via, tumawag sa CS hotline number namin sa 02-7958900 for further assistance o maki-live chat sa amin twing Lunes hanggang Biyernes from 9am - 6pm para masagot ang inyong inquiries/issues using the same link. Good day!

You May Also Like

"Lazada Philippines – Elements of Deceit ? I have not heard back from Lazada after their initial contact and I thought about updating my earlier review. Rather, I opted to..." Read more
"I ordered a tinker motor dirt bike, was delivered on Oct. 28,2014 by 2GO but i returned it the next day because it was defective, i requested for a full..." Read more
"Ya in cash delivery no problem,bought a lot of stuff and have been a costumer long time..It my first time to have a returned item and requested for a change..." Read more
"I bought the MI3 via in the Philippines as they are the only distributors for this phone here. It cost 10.599PHP. I was working fine for about three weeks..." Read more
"I have ordered EO/FO from this company before in the years past, and I and my customers have been very pleased with them. However, when I re-ordered the same fragrance..." Read more
"My experience with Rise Broadband mimics that of nearly all the other reviews on this site. Horrible, unreliable and over priced service with hidden "verbal contracts" that you can't get..." Read more
"This company is a SCAM - Wrong plant flower arrangement was delivered - AvasFlowers representative verbally admitted multiple times that what was delivered was a mistake but nothing was done..." Read more
"Charging more than original move-in special agreed to in November 2016. Spoke with customer service multiple times (a lot of hours). In January after being transferred multiple times, I spoke..." Read more