Update added by user Feb 13
UPDATE: FEBRUARY 13, 2016
Another 24-48 hours has passed since my last call. Still no response via phone or email.
Update added by user Feb 11
UPDATE: FEBRUARY 11, 2016
This issue is still ongoing. Twice in the last 4 days I have called Lazada. I get the same standard response "we are checking with our specialized team and we will get back to you and update you within 24-48 hours"
Nobody ever calls back though.
I am starting to wonder if this will ever get resolved.
Very poor from Lazada.
Original review posted by user Feb 05
I ordered a Michael Kors watch and paid for it via my bank card.
Item was supposed delivered 2 days ago according to their email but it never arrived.
After multiple calls/emails this is still not resolved. They did however send me a screenshot showing the delivery receipt signed by someone. The thing is nobody came to my house and the name of the signature is nobody I know.
I would strongly advise caution when using this site, especially if you pay in advance.
As of yet my issue is unresolved and means I am out of pocket a substantial sum and no product to show for it.
More Review Details
|Diversity of Products or Services|
|Exchange, Refund and Cancellation Policy|
What I liked
- Product range online
What I disliked
- Non-existent customer service
- Reason of review:
- Problem with delivery
- Preferred solution:
- Deliver product or service ordered
- Monetary loss:
- Product or service
- Michael Kors Darci Watch
- Review category
- Auctions and Internet Stores
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