I ordered and paid COD for a WD external Cloud HDD, after two days the drive failed. I arranged for an RMA - and promptly sent it back 20 June 2015.
According to the courier tracking it arrived and was signed for on 22nd June. So I waited - and expected something or somebody to contact me, maybe after a week. I waited a week, I waited two weeks - absolutely nothing - no communications - nothing. So I emailed them and waited, and waited - nothing - nothing at all.
So eventually I decided to call them - and the normal response "Sorry Sir" I will sort it out for you - and I even get an email saying it was being sorted - just wait 24 - 48 hours - so I waited - and waited - I sent another email - no reply, nothing.
So I called again - same response "Sorry Sir, I will sort this out for you, I will be the last person you have to speak to about this problem" again I get a confirmation email of that conversation, then I get another saying the vendor (Western Digital I assume) is sending a brand new unit - I don't want or need a unit - I had purchased a Seagate drive to replace it from Lazada - and it was working fine - I want my refund, So I informed them - I asked for a refund when I sent it back - and I don't want or need another drive. Okay Sir is the response - then again - nothing - so I chase again by email, nothing - then about a week I get an email saying it has been sent to management for refund approval - and they are waiting for approval - so I wait - and wait - and wait - so I email again - no reply - it has now been seven (yes 7) weeks since I returned the faulty product.
Reason of review: Poor customer service.
Monetary Loss: $11600.
Preferred solution: Full refund.
I didn't like: Bull customer service give you by email and on the phone.