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Customer service
Exchange, Refund and Cancellation Policy
2 comments

COD after ko mapadala skin nung july 3 then binuksan ko pagopen ko ayaw magopen then ayaw din maginsert ng microsd and sim, defective nga then nung araw din yun pinadala ko sa lbc pandang 5pm kasi labas ng work ko yun after nun nung july 6, napadala ng lbc sa lazada yung defective item, then sinabi ko kung kailangan mareplace yan kasi matagal na nanjan sainyo ung item sabi nila ipapadala nila sa service center after mga 2 weeks, nagsabi ung isa sa mga customer service nila na ok na na process na yung sa service center. magbibigay daw cla ng tracking number hanggang ngaun wala parin tpos may cnasabi din na 24 to 48 hours checking 4 days na wala parin nung nagpost cla nun.

Defective item

order number: 303891611

be patience daw eh ang tagal na nun eh malapit na mag 1month

Reason of review: Poor customer service.

Monetary Loss: $162.

Preferred solution: Deliver product or service ordered.

I didn't like: Give false information.

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Anonymous
Cebu, Cebu, Philippines #1086824

im just watching over reviews and I can't believe it takes 5 days for you guys to reply a unhappy customer? way to go good customer service.

LazadaPH
#1013185

Hi Jeric, thank you for taking our call. This has already been coordinated with LBC and as per them, delivery of this item is within 24 to 48 hours.

Keep your line open for notification coming from the courier. Thanks

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