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Update by user Sep 17

Case 15220765: CS Chat Summary | 205246573228748 | Refund Related

Original review posted by user Sep 15

LAZADA MAHIYA NAMAN KAYO MAGBITIW NG PANGAKO. May timeframe naman kayo binibigay nirerespeto namin, pero mas higit na dapat nyo irespeto customer nyo. Pera ang pinag-uusapan. Wala kayo modo, irefund nyo na pera ko. Kahit isang reply sa email wala kayo mai-reply. Yan lang email 10 days ago. after nyan wala na. Mahiya kayo. ibigay nyo refund ko.

Dear Estrada Estrada Rowel,

We would like to extend our apology for the delay on the refund process. We encountered a sync issue which affected other order numbers. We would like to inform you that I already requested to put your refund on the top priority list, so that you can have your refund within 24-48 hours.

The refund information will be sent to your email address you used in placing the order within the said time-frame. Once sent, you have only 14 days to claim your refund or it will be forfeited. Once you have the refund information, please visit any nearest LBC branch, provide any valid ID and show them the refund information sent to you. Please click on this link to find the branch nearest you: www.lbcexpress.com/branch-locator.

If you haven't received the refund after 48 hours from the receipt of this email, kindly check your spam folder or give us a call or chat.

We will also be sending you a survey via email to ask for your feedback on the resolution we’ve provided you. We greatly value you as our customer and want to create the best experience for you every time you purchase from Lazada. The survey will only take about 2-3 minutes and your input will be greatly appreciated.

Your participation in the survey is completely voluntary. and all your responses will be kept confidential.

Best regards,

Airuzz Balino

ref:_00D7Fxllz._5007FQvrQE:ref

Reason of review: Poor customer service.

Monetary Loss: $7000.

Preferred solution: Full refund.

I didn't like: Poor customer service especially if its about refund or return, Slow response.

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LazadaPH
#1567109

Hi HeadyOtter, upon checking your refund was already successfully transferred in your E-wallet account last September 22,2018 and you've withdrawn the refund on the same date. We do apologized for the delays of processing your refund.

For more questions and updates, you may reach us via our Help Center page @ http://bit.ly/2F2n6PH. You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube, and Google+.

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