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Exchange, Refund and Cancellation Policy
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Update by user Dec 30, 2016

NAKAKATAKOT PALA SA LAZADA! IBALIK NYO PERA NG ANAK KO LAZADA!!! MAG FAFILE KAMI NG REKLAMO SA DTI!

Original review posted by user Dec 30, 2016

Para akong binuhusan ng malamig na tubig! na scam yata ako sa LAZADA!!

Bakit ganon? Nag order ako ng 3 items worth almost 2,500 gamit ang card ng anak ko tapos maya maya lang nag email ang Lazada sa akin ng ganito: We were unable to process your payment for order 382785819 Dear ___________', With regards to your order 382785819, we were unable to process your payment; therefore, it was canceled in our system. However, we are pleased to inform you that we: Offer many alternative payment methods such as Cash On Delivery (COD), Paypal and Online Banking Can provide further assistance with your credit card if you kindly contact us by webform No money has been deducted by Lazada from your payment card account; your issuing bank may have set a reserve equal to the total amount. Your issuing bank will reverse the reserve anywhere from 5 to 15 days depending on their policy.

The reversal may be reflected in your next billing cycle. Kindly contact your bank for more details. Below is your order summary: Ordered at: 2016-12-30 19:51:03 Order number: 382785819 Product Name Item Number Quantity Men Casual Leisure Straight Chinos Pants Coffee OE721FAAA40ZVTANPH-8486881 1 Dual OTG Mini 64GB Black Micro USB 2.0 Flash Drive Memory Stick NO649ELAA4H8MLANPH-9627474 2 Studio 97dB 3.5mm Head-Band Universal Folding Stereo Wired Headset (Black) UN308ELAA2TEXRANPH-5691037 1 TININGNAN KO AGAD YUNG ACCOUNT NG ANAK KO PERO NA DEDUCT NA YUNG HALAGANG HALOS 2, 500!!!!! PANO NA ITO?!

MAGAGALIT SAKIN ANG ANAK KO. ANO BA NAMAN ITO LAZADA??? NANG IISCAM KAYO??

KALA KO PA NAMAN OK MAG ONLINE ORDER SA INYO, DATI NAMAN MAAYOS ANG TRANSACTIONS KO SA INYO!! IBALIK NYO PERA NG ANAK KO HUHUHUHU!

This person wrote the review because of return, exchange or cancellation policy of lazada philippines website from Lazada Philippines and attached photo s. Reviewer claimed that he or she lost $2416 and wants Lazada Philippines to issue a full refund.

The most disappointing in user's experience was slow when solving complaints and customer service and how there are no buyers protection. The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.

We collected other reviews about products and/or services offered by Lazada Philippines for you to read. This information may help you with your purchase decision.

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Anonymous
#1279911

It has been resolved but never again will I avail your products that are not available for cash on delivery.

LazadaPH
San Carlos City, Negros Occidental, Philippines #1264121

Hi, thank you for accepting our call. This concern has been resolved. Please do not hesitate to contact us through this link http://www.lazada.com.ph/helpcenter/ if you need further assistance.

LazadaPH
San Carlos City, Negros Occidental, Philippines #1263296

Hi MayaBuan. It will be returned to your account for 5 to 15 Banking days for Credit card and 5 to 45 Banking days for Debit card.

The amount is not totally deducted but floating. The order was cancelled due to some misinformation about your card info. What happened to your transaction is that your bank authorized the amount (taken out of your credit limit) but it is not settled or paid to our bank account, which means the amount taken out of your account will go expire or time out within 5-15 banking days for Credit Cards or 3-45 banking days for debit card (Depends on the involved amount) and you may contact your issuing bank for the complete details on the reversal of your credit card. For more concerns, you may also send us message / comments via Lazada's Social Media accounts (FB, Twitter, Instagram, Youtube and Google+ -- icons may be found at the lower part of Lazada's website, www.lazada.com.ph).

You may also visit our Help Center using this link: http://fal.cn/QsOl. Good day!

MayaBuan
Quezon City, National Capital Region, Philippines #1262991

NAKAKATAKOT PALA SA LAZADA! IBALIK NYO PERA NG ANAK KO LAZADA!!! MAG FAFILE KAMI NG REKLAMO SA DTI!

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