Resolved: Lazada Philippines - We were unable to process your payment; therefore, it was canceled in our system.
Update by user Jan 03
This case has been resolved. The amount was fully refunded by Lazada.
Update by user Dec 30, 2016
NAKAKATAKOT PALA SA LAZADA! IBALIK NYO PERA NG ANAK KO LAZADA!!! MAG FAFILE KAMI NG REKLAMO SA DTI!
Original review posted by user Dec 30, 2016
Para akong binuhusan ng malamig na tubig! na scam yata ako sa LAZADA!!
Bakit ganon? Nag order ako ng 3 items worth almost 2,500 gamit ang card ng anak ko tapos maya maya lang nag email ang Lazada sa akin ng ganito: We were unable to process your payment for order 382785819 Dear ___________', With regards to your order 382785819, we were unable to process your payment; therefore, it was canceled in our system. However, we are pleased to inform you that we: Offer many alternative payment methods such as Cash On Delivery (COD), Paypal and Online Banking Can provide further assistance with your credit card if you kindly contact us by webform No money has been deducted by Lazada from your payment card account; your issuing bank may have set a reserve equal to the total amount. Your issuing bank will reverse the reserve anywhere from 5 to 15 days depending on their policy.
The reversal may be reflected in your next billing cycle. Kindly contact your bank for more details. Below is your order summary: Ordered at: 2016-12-30 19:51:03 Order number: 382785819 Product Name Item Number Quantity Men Casual Leisure Straight Chinos Pants Coffee OE721FAAA40ZVTANPH-8486881 1 Dual OTG Mini 64GB Black Micro USB 2.0 Flash Drive Memory Stick NO649ELAA4H8MLANPH-9627474 2 Studio 97dB 3.5mm Head-Band Universal Folding Stereo Wired Headset (Black) UN308ELAA2TEXRANPH-5691037 1 TININGNAN KO AGAD YUNG ACCOUNT NG ANAK KO PERO NA DEDUCT NA YUNG HALAGANG HALOS 2, 500!!!!! PANO NA ITO?!
MAGAGALIT SAKIN ANG ANAK KO. ANO BA NAMAN ITO LAZADA??? NANG IISCAM KAYO??
KALA KO PA NAMAN OK MAG ONLINE ORDER SA INYO, DATI NAMAN MAAYOS ANG TRANSACTIONS KO SA INYO!! IBALIK NYO PERA NG ANAK KO HUHUHUHU!
Product or Service Mentioned: Lazada Philippines Website.
Reason of review: Return, Exchange or Cancellation Policy.
Monetary Loss: $2416.
Preferred solution: Full refund.
I didn't like: Slow when solving complaints, Customer service and how there are no buyers protection.