1.0
Details
Customer service
Exchange, Refund and Cancellation Policy
Product or Service Quality
5 comments

Lazada like everything else in the Philippines offers an appalling level of customer service - the Filipino attitude that the customer is unimportant come through at every opportunity - hopefully Amazon will find a sensible way to open (without Philippine ownership) and drive them out of business In addition to Customer Service (or lack of it be careful of electrical items as they sell 50hz into the Philippines which is 60hz and many items come fitted with Australian plugs If you talk to customer service about this they have no idea what you're talking about All in all a massive disappointment

Product or Service Mentioned: Lazada Philippines Customer Care.

Reason of review: Poor customer service.

Monetary Loss: $1148.

Preferred solution: Full refund.

I didn't like: Customer service.

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LazadaPH
#1400246

Hi Sir, thank you for taking our call. For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.

You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!

LazadaPH
#1399850

Hi Sir Francis,

Thank for accepting our call. Rest assured that we will follow-up our returns team to know the status of your returned item.

We will give you a feedback as soon as possible once we receive an update coming from them.

Again, thank you and have a great day!

You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, YouTube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays.Regards!

Anonymous
#1393170

My number is 0916-579-2762 pls do help.....with my problem and also a why is it the thread cannot run from the cloth the cannot attached from the cloth

Anonymous
#1393169

Good day ng order ako ng mini sewing machine 10 stitches when I recived the item, when I open the box there is one part is missing the cover plastic of the bobbin so how can I operate the machine without the cover plastic above the bobbin, just arrived today

LazadaPH
#1388900

We understand your disappointments and we appreciate that you reached out to us. For us to settle this matter the soonest, may we know the order number that is associated with your concern?

For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.

You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, YouTube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!

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