Lazada Philippines - Where is my refund (over $15,000 P ... it's been past the 45 business days and in real time almost 65 days.
Today is July 2, 2018. I ordered a lens for my camera from what i thought was a reputable online order company. Not fully aware of their business practices, I ordered this at a cost of 8,981 P through my local (Philippines) bank debit card, Master Card.
Lazada cancelled my order and posted a REFUND notice on my logged it site. They stated 'out of stock' even though there was stock advertised. OK, I really needed the lens and it's hard to find anywhere else in the Philippines. I contacted then and they said 'out of stock', your refund has been approved. They told me to check out their refund policy which states UP TO 45 days before the refund gets credited back to your bank. I contacted my bank a good bank here, and they said they would put a 'watch' on the refund and notify me Well, as stated above I STILL have not received my refund.
At the time the REFUND notice was posted I was still a little new to Lazada's policy and had not realized the 45 day possible refund time and ordered the lens again from their site. The lens was magically re-posted on their site. I got the lens in about two weeks and it was an inferior product to what I ordered. They sent a Fuji lens, not even near the specifications of the lens I ordered,, which was a quality M Zuico lens (great stuff). Again, still new to the process about 45 days, I returned the lens and was issued a REFUND notice on their site. This one is now 40 business days old, and almost 60 days past - STILL no refund,
I demanded to speak to a supervisor - HAHAH, what a joke that is. They will not call you back AS PROMISED by customer care. They will just send you an email saying REFUND PROCESSED.
This is, in my mind, criminal theft. They have no 'chain of documents' to present me. I contacted them again. This time I got an email back with a REFUND PROCESSED through a company called ALLPAY..
Taking the ball in my own hands, I sent an EMAIL to ALLPAY and they returned my correspondence rapidly (good old Western values) and said they never heard of Lazada. ALLPAY was in England.
Now, still no refund, still no return from Lazada customer care nor supervisor,
I guess it's time to get an attorney and have them pay all legal fees. So stuipd of the to cause this ... such a CRAP organization that does not assume responsibility for their customers issues nor provide a 'chain of documents' that we can follow up on.
LAZADA, you are thieves - plain and simple. Fix it, give me my over 15,000 pesos back. I've already lost the US/PESO exchange rate of almost 1,000 P value because of this ... Come on Lazada, back up your claims of hassle free shopping.
I doubt your listening though, you don't care.
Reason of review: NO REFUND, POOR CUSTOMER SERVICE, FRIENDLY CHEERFUL REPRESENTATIVE THAT HAVE NO POWER TO DO ANYTHING..
Monetary Loss: $300.
Preferred solution: Full refund.
I didn't like: See text of complaint.