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Customer service
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1 comment

Good Evening po..sa buong staff ng LAZADA.COM, PHILIPINES.. Ako po ay nanawagan sa kinauukulan..upang masagot po ang aking mga katanungan..

TULAD PO NG

1. Ano na po ang status nang aking pina-replacement na item?

2.kailan ko po ito marere-ceive?

3.2 months na po akong naghihintay..at wala pa po akong natatanggap na message 0 call tungkol po sa pina-replace ko..

#312329842..cherry mobile alpha luxe 8gb (white).

please po i need po nang sagot?..sana po mag reply po kayo.sa aking message po sa inyo....

DETAILS:

ITEM ID:--8535059

ITEM SKU:--CH015ELAHHSPANPH-415050

NAME OF ITEM:--CHERRY MOBILE ALPHA LUXE 8GB (WHITE)

PRICE:--Php,2,999.00

pina replace ko po ito noong SEPTEMBER 14 2015..

At nareceive po ito sa ware house noong SEPTEMBER 17 2015..ang naka -receive po ay si MR.ROMEO YARANON (DDC-POD) at hanggangf ngayon po NOVEMBER 21 2015...ay wala pa po akong narereceive..

sana po kayo ay tumogon sa akin pong problema po tungkol po sa REPLACEMENT KO..

THANK YOU PO..

Reason of review: Poor customer service.

Monetary Loss: $2999.

Preferred solution: Deliver product or service ordered.

I liked: Replaced all you csr.

I didn't like: Non working tracking number, Because it is none in my acount.

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LazadaPH
#1068278

Hi, good news! We have already refunded your payment for this item since 2015-09-29 00:44:27.

Kindly check your email's inbox as well as SPAM folder regarding this.

Should you have concerns other than this, please feel free to contact us again. Thanks!

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