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My boyfriend ordered one product from this online shop in which he used his card to purchase. The first time we ordered, the transaction was smooth, no complaints at all.

The only mistake we had made was to give LAZADA our trust. So, we purchased again the next month. We thought everything was fine. We paid it again via Card, then we received a notification that they had received our payment.

But when the item was delivered, the delivery guy asked for the payment for the product. We explained that it was already paid, we even showed him the email. But he said, Air21 didn't receive the payment from this RUBBISH online shop. So, we tried to reach their Cust Support via phone several times but we're always directed to the busy line.

We sent a lot of emails indicating our concern, but they always said, they haven't received any feedback yet from their unknown relevant department. The matter has been brought up to them since December 12, 2014 but until now, we haven't received our money. Why is it so easy for you to take our money?

While returning them to us will take forever to be processed. We need this to be fixed now or else, this matter will be forwarded to the authorities.

This reviewer shared experience about poor customer service and wants this business to issue a full refund as the author lost $1200. tamayao.kristina is overall dissatisfied with Lazada Philippines. The most disappointing about lazada philippines delivery service at Lazada Philippines was poor customer service, service and slow when solving complaints Reviewer wants customer support to reach our to him or her ASAP for further discussion of this matter.

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LazadaPH
Muntinlupa, Muntinlupa, Philippines #927538

We are from Lazada Philippines and I am sorry to hear about your concern. We would be happy to help if you can provide us your Order Number or Ticket Number for us to fast track the resolution.

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