Not resolved
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Product or Service Quality

Last year i paid my items thru paypal order 333839431 Transaction ID: 85375004NV889405F .for a x mas gift but i have to 72 hours to review or smth my payment and then my order was cancelled out of nowhere. so i went thru live support they say the system cancelled and they wanted to give a refund but i don't want to because they already have my money and i want to push my order before Xmas, instead they reason out they cant place a order on my behalf?

like wtf. why not reinstate my order?! and eventually they said its their systems fault so i have to wait 15 days to receive my money back. so i waited for a month and no i haven't receive anything yet then again i tried to reach lazada thru live chat support.

and they said it was suppose to be automatic charge back but haven't recieve anything so they have do it manually?

i waited for 2 months and counting all for nothing. my time is wasted and cash probably will be refunded.

Product or Service Mentioned: Lazada Philippines Customer Care.

Reason of review: Poor customer service.

Monetary Loss: $437.

Preferred solution: Full refund.

I didn't like: Customer service is basically made to stall.

Do You Have Something To Say ?
Write a review


You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment

You May Also Like