2 comments
100% full Not resolved

Update by user Jan 12, 2015

And finally, the order arrives.

Update by user Jan 11, 2015

When I checked today, Jan 12, 9AM, the status now says "Out for delivery". I'll wait and see how 2GO's crappy service goes.

Update by user Jan 10, 2015

A week after I submitted 2 support tickets, surprise, surprise, the status now shows up on 2GO.Still haven't got any response though.

Why aren't you responding? Embarrassed by your crappy service? Really, lazada and 2GO, it takes several support tickets and a week to update a status? But no surprise at all, order isn't delivered still.

2GO's status says 'Accepted shipment from customer' on Jan 03, and 'Loaded' on Jan 07 (pretty crappy time). They say 'Leadtime (Days)' is 3.

Today is Jan 11, and no sign whatsoever of the order.Crappy support service, crappy order information updates, coupled with crappy delivery, you know where it's going.

Original review posted by user Jan 09, 2015

I ordered an asus zenfone 5 lite on Jan 01, 2015 and paid via paypal.On Jan 05, I filed a ticket (#1213183) because I noticed that my order status has not changed at all.

They did not respond to the ticket, but the order status suddenly changed (the change indicates the order was shipped on Jan 02, but the status never showed that). I tried the tracking number they gave [L0631531J] on http://supplychain.2go.com.ph/index.asp (which they mentioned on the order status), but 2GO's site doesn't recognize the tracking number. I filed a second ticket (#1218597) the next day, but up to now I never got any response. I filed a paypal dispute, and even there I don't get any response from lazada.

CONCLUSION: lazada is the WORST online store you can ever deal with, so do yourself a favor and never deal with them, especially with cash payments.Customer service is non-existent (if there ever was one), and the information they give about your order is phony.

Review about: Asus Zenfone 5 Lite.

I didn't like: Very poor customer service, Giving false information.

Review #580174 is a subjective opinion of a user.

1.0
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Warranty
Customer service
Website
PRODUCT OR SERVICE Not specified
Reason of Review / Monetary Loss Poor customer service / $120
Preferred solution Full refund

Had an Experience with Lazada Philippines?

Submit review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Anonymous
#1170692
never again will I order anything from Lazada!bwesit lang! yung order ko was mango flap wallet pero you delivered wrong item! safiano wallet !plus the fact na sira yung zipper! such a waste of money!! guys please do not order from lazada!
moodswings
May it be COD / Debit / Credit card purchase, please DO NOT buy from Lazada Phil. They are hard to deal with if you have concerns / problems with the item. Refund is "not allowed" - meaning really hard to process and explain the why you are returning the item to them even if you have provided picture for them.

You May Also Like

"I am trying to order a makeup set but when I input my address, there is no "Benguet" choice on "Select Province" Please fix it immediately. I am trying to..." Read more
"I ordered a "MANGO BAG" last January 28, 2016 thru Lazada. My item was delivered yesterday morning (February 1). I was really disappointed with the item I bought. I messaged the..." Read more
"This is the second time i order from lazada. The first one went fine and gave me good impression. The second order i made was for a phone an two..." Read more
"Lazada Philippines – Elements of Deceit ? I have not heard back from Lazada after their initial contact and I thought about updating my earlier review. Rather, I opted to..." Read more
"Opened the package of wright brand bacon on APR.21 17 .To use and it looks like slimy snot on your product,tried cooking it and it has a vinegary smell to..." Read more
"AutoTopsDirect Mazda miata convertible top is Junk Miata replacement tops are a FIRE HAZARD. Refused warranty service for faulty rear defroster solder. Smoke, melted vinyl and shattered window. Lloyd (their..." Read more
"AutoCheck is a very poor substitute for CarFax. I ran ten AutoCheck reports on used cars and the information provided was typically only title and registration renewal information. In my..." Read more
"Garnier is a disgusting company that I would never recommend. After over a year of not dying my hair, I decided to add a blue tint to my black hair...." Read more