Not resolved
2.8
Details
Customer service
Diversity of Products or Services
Price Affordability
Product or Service Quality
1 comment

Last Dec. 27, I ordered for a Unisex Casual Low Upper led WHITE shoes size 38.

It was actually the choice of my daughter as seen in the picture. On Jan.7, I received a package from Lazada & was excited. To my dismay, it was a blue & red shoes with no led. I want to change the item coz my girl doesn't like the one that was delivered.

Its worth nearly 2000 & it will be useless if you cannot change it. Pls, help me with this problem. It was suppose to be a gift for my daughter. PLS.

PLS.

change the item with the one which I ordered. Thanks.

Reason of review: Not as described.

Monetary Loss: $1999.

Preferred solution: Deliver product or service ordered.

I liked: Affordable prices.

I didn't like: Item delivered was incorrect, No as described.

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LazadaPH
#1093017

Hi. We're sorry to hear about your concern.

May we ask for any ticket or order number for us to pull up your records on our system and address this issue properly? Thanks!

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