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i receive wrong item. My request for refund was rejected 2 times, because there is no option wrong item in the option upon requesting for return or refund.

the original item i ordered is not available on lazada.

unable to contact the seller. Attached are the photos of the wrong item and the screenshot of the item i ordered and proof of payment delivered COD.

Order #299465****21145

Placed on 17 Jun 2020 15:25:12

Product or Service Mentioned: Lazada Philippines Shipping Service.

Preferred solution: Full refund.

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#1886659

Hi, Ma'am/Sir. We understand your disappointments and we appreciate that you reached out to us.

Once you received an item with problem, no worries, because we have a return policy. If your area is affected by the ECQ, we will be extending the return period but make sure that you will submit an online return form within the return policy of your item. For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.

You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 9am-6pm Mondays-Fridays. Regards!

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