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Exchange, Refund and Cancellation Policy

Mali po ung item na edeniliver instead of my phone rio2 ay monopad po ang deneliver gusto ko po sna mapalitan at maitama ang matanggap ko na item or erefund nlng ung pera ko. sna matulungan nyo po ako maraming salamat po.

gusto q sna na di na tumagal kaso gusto ko sna mag gamit na ung phone na inorder ko. kontakin nyo nlang po aq sa no.

ko na 09328649044 / 09255007681 I really apreciate kun maaksyonan nyo ang request ko. kaYO NA PO BHALA MAraming salamat uli at sna di na ito maulit pa sa iba na costumer na tumatangkilik sa inyo.salamat muli

pinkusa017 wrote the review because of problem with delivery at Lazada Philippines. Reviewer claimed that he or she lost $3500 and wants Lazada Philippines to issue a full refund.

The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.

We collected other reviews about products and/or services offered by Lazada Philippines my phone rio2 for you to read. This information may help you with your purchase decision.

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Hi, Maredith. Pasensya na po sa nangyari.

Pwede po nating ibalik ang item ng LIBRE sa pinakamalapit na LBC outlets sa inyong lugar. I-fill out lang po ang kasamang Return form at isulat ang defects na naobserbahan sa item. Kung wala naman po kasamang return form ang item, pwede nyo pong i-download ang aming online return form using this link:

Tawag na lang po tayo sa ating CS hotline para iprovide ang RTN na ibibigay sa inyo ng LBC pagbalik ng item. Good day!


We're sorry to hear that you received a wrong item. Don't worry, all you have to do is return it to us for FREE.

You just have to fill out the return form attached to the item and send it back via any LBC outlets near you. By the way, please be reminded that we have the 2015 Returns Policy which states:

1. All MP (merchant's item) sold on are under the Lazada Buyer Protection Program with a return period of 7 days; and

2. All Retail items sold on are under 100% Satisfaction Guarantee with a return period of 14 days.

You may read our Returns and Refunds Policy through this link:

If you have any inquiries, please call Lazada PH at (02)795 8900.

You may also send them an email through this link or chat with them by going to help center> contact us page> Chat Us.

Please be aware that they are available on Monday to Friday from 9AM - 6PM only. Thanks!

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