Bought an item last Sep 2017, which I quickly returned the other day because they shipped the wrong item. They processed the request and told me that it will be 3-5 days to process the refund.
But as of now, I haven't got my money back. Contacted them several times via chat and Facebook. They call me a couple of times to check if I got the money, and said their team sent it.
So I made this review because I am very frustrated with how Lazada's refund process. I am writing this review while chatting with their support and same response as before that they will just followup with their team about my problem.
Product or Service Mentioned: Lazada Philippines Shipping Service.
Reason of review: Poor customer service.
Monetary Loss: $20.
Preferred solution: Full refund.